Sentana Networks is a digital & AI transformation / IT consulting firm helping Small & Medium Enterprises (SMEs) modernize their business operations through technology, Agentic AI, process optimization, and trusted partnerships. It strives to provide excellent service to all clients, bridging business and technology, enabling organizations to grow, adapt, and thrive in the digital era with confidence and integrity.
We uphold honesty, transparency, and consistency in every engagement. Trust is our foundation.
We focus on solutions that bring measurable, meaningful improvement to our clients’ business performance.
We work with our clients as part of their trusted inner circle — sharing goals, insights, and accountability.
We listen before we design. Every transformation must serve real human needs.
We embrace change, innovate constantly, and stay current to guide our clients with confidence.
Implementing a new mobile apps is not only providing the codes and deploy it in iOS AppsStore / Google PlayStore. Proper care needs to be calculated in terms of load capacity, number of access, and maintenance support plan. We have the experience to handle your mobile apps deployment and ensuring the access load can handle the spike load during Go-Live deployment.
In the area of Customer Management, the system must handle both the customer on-boarding journey as well as the customer life-cycle management where loyalty is part of it. Data analytics plays a big role in this area, and we have the expertise who has handled more than 30 million telco subscribers.
In retail industry, the knowledge of how many customers are coming & going as well as their demographics are key to understand the target market & their needs. Working together with a well-established CCTV analytics & beacon partners, we can provide the data ready for marketing team to gain insights and execute promotions accordingly.
IT Cybersecurity issues has risen to the surface post big banks breach of data. We are here to ensure the security aspect of any project development & deployment are maintained at the highest level.
Can't find your answer? Ask the assistant in the corner, or message us on WhatsApp.
Sentana Networks is a Jakarta-based digital and AI transformation consultancy for small and medium enterprises (SMEs). We help SMEs fix how work gets done: mapping processes, automating the repetitive parts, and putting practical AI agents to work where they pay off.
Sentana Networks has resources who have been working with a total of more than 30 years in enterprise architecture, digital transformation and corporate IT management. The work includes customer lifecycle systems for a telco with over 30 million subscribers, national-scale system delivery with Indonesian regulators, and running corporate IT for a Jakarta property and retail group. Projects delivered were in Indonesia, Singapore, Malaysia and Thailand.
Indonesian SMEs that have outgrown spreadsheets, WhatsApp threads and manual hand-offs, but don't have a full IT department to fix it. Clients' industries vary from small retail businesses to hospitality / property management services.
We are based in Jakarta. Most work runs remotely, and we meet on-site in Greater Jakarta when a workshop or go-live needs it.
Yes. Most SMEs come to us with a symptom (invoices go out late, leads get lost, staff answer the same questions all day) rather than a specification. The discovery call turns that symptom into a defined piece of work, or tells you honestly if technology isn't the fix.
Yes. We review where the project really stands, find the root causes (scope, vendor, governance or people), and give you a recovery plan with clear decisions. We can also stay on as independent delivery assurance until go-live.
Yes. We run awareness sessions for owners and managers, hands-on workshops for staff, and coaching during adoption so new tools actually get used after we leave.
Software that reads incoming information (a customer message, an email, a document), decides the next step using your rules plus an AI model, and acts on it: answering a question, logging a lead, preparing a document. A person approves the steps that matter.
We choose per job rather than pushing one platform: workflow tools such as n8n, agent frameworks such as Hermes Agent, and leading AI models such as Claude and Gemini. You are not locked into a single vendor.
Three things: the documents or data the agent will work from, one person in your team who owns the process, and agreement on what the agent may do alone versus what needs human approval.
The goal is to take repetitive work off your staff, not to remove them. Agents handle the routine cases; your people handle exceptions, relationships and decisions.
WhatsApp is where most Indonesian customers talk to SMEs, so we can design assistants that can run on the WhatsApp Business Platform as well as on your website if you prefer.
It depends on scope, so we price after the discovery call. Defined pieces of work (an assessment, a pilot, a workshop) get a fixed price. Ongoing support and advisory run on a monthly retainer.
Yes. The first discovery call is free and carries no obligation.
Usually three: AI model usage (charged per message by the AI provider), hosting or software subscriptions, and optional support from us. AI usage is often the smallest of the three: a website FAQ assistant handling around 1,000 conversations a month typically costs only a few US dollars in model fees. Every proposal lists these running costs up front.
No. Pilots and assessments are one-off. Retainers run month to month after an initial period agreed in the proposal.
We use your data only for the agreed work, limit access to the people doing it, and return or delete it when the engagement ends. We follow Indonesia's Personal Data Protection Law (UU PDP, Law No. 27 of 2022) and sign a non-disclosure agreement on request.
We build on the paid business versions of AI services, whose terms state that customer data is not used to train their models by default. Each proposal names the services involved so you can check their terms yourself.
Often, yes. Depending on the solution, components can run in your own cloud account or on your own servers, with only the AI model call going outside. We discuss the trade-offs in the assessment.
An AI assistant built by Sentana Networks. It answers questions using this website's content and FAQ, and it is a live example of the customer FAQ assistant we build for clients.
No, it's AI. To reach a person, use the WhatsApp button or the contact form and we will reply directly.
English and Bahasa Indonesia. Write in either and it replies in the same language.
No. It explains our services and how we work, but prices, timelines and agreements always come from us in writing.
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